Customer Service Representative job in Austin, USA

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Job type: Permanent

Discipline: Medical Communications, Public Relations, Project Management

Location: United States

This vacancy has now expired. Please see similar roles below...

Proclinical is seeking a Customer Service Representative in Austin, TX. This individual will be responsible for handling inbound call inquiries and acting as subject matter expert. This position offers an opportunity to assist patients, health care providers and their staff, and internal sales representatives.

The Customer Experience Representatives (CXR) serve as first-line representatives responsible for handling inbound call inquiries and acting as subject matter experts. Under general supervision, Customer Experience Representatives handle customer requests in a timely, accurate and professional manner. CXR's foster the growth of a strong customer base through creating positive interactions and building strong relationships.

Job Responsibilities:

Provide excellent service to patients, health care providers and their staff, and sales representatives through inbound and outbound call interactions related to a premier consumer rewards program, servicing over 3 million members nationwide.
Responsible for assisting patients, health care providers and their staff, and sales representatives with navigating the website and mobile application, eligibility and registration, program rules, password resets, consumer promotions, as well as redeeming rewards.
Resolve technical issues and answer questions that may arise for our health care providers and their staff, or their patients, and act as the liaison between the customer and our IT teams.
Foster the growth of a strong customer base through proactively highlighting the benefits of each promotion and optimizing the program benefits available to the practice or patient.
The employee must conduct their work activities in compliance with all internal requirements and with all applicable regulatory requirements. Internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.

Skills and Requirements:

2-4 years of Customer Service experience, preferably in a Contact Center environment.
Ability to learn and adapt to new technologies and changing processes.
Experience working with Microsoft Office Suite.
Attention to detail and ability to multitask.
Effective communication skills.
SAP, Salesforce, or other ERP experience.
NICE in Contact for Phone, Email, Chat and SMS support.
Medical Device or Pharmaceutical experience strongly preferred.

If you are having difficulty in applying or if you have any questions, please contact Taylor Smith at (+1) 570-277-7056 or T.Smith@Proclinical.com.

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

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