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First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

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Job type: Permanent

Discipline: Medical Information

Location: United Kingdom

Proclinical is seeking a Customer Care Quality Specialist focused on Order to Cash (OTC) training. This role will be responsible for developing and delivering comprehensive training programs for contact centre employees. The successful candidates expertise in order management and Salesforce Lightning will be crucial in ensuring effective training delivery.

Responsibilities:

Brief agents on processes, procedures, and systems, including new product launches and international market expansions.
Facilitate training sessions and Train-the-Trainer programs.
Develop and maintain training curricula in collaboration with departmental leadership.
Document customer care processes by working closely with process owners.
Collaborate with the Learning & Development team to create diverse training materials.
Work with the Quality team to identify and address training gaps.
Participate in meetings and projects to assess training needs.
Convert materials from other departments into customer care documentation.
Manage and control the revision of training documents.
Coordinate periodic reviews of training materials for accuracy and compliance.
Innovate knowledge delivery methods for efficient call handling.
Support the Training & Quality team with additional tasks as needed.

Key Skills and Requirements:

Proficiency in English and German (written and verbal).
Experience in a call centre environment and training delivery.
Familiarity with collaboration tools like MS SharePoint.
Strong communication skills in order to build relationships.
Experience with Salesforce.com.
Analytical and problem-solving skills.
Ability to multitask and manage complex situations.
Willingness to travel as required.

If you are having difficulty in applying or if you have any questions, please contact Pat Melody at p.melody@proclinical.com

Apply Now:

If you are interested in learning more or applying to this exciting opportunity, please complete the form below and attach a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.